Privacy Policy

1. Introduction

At Meer Kitchen Tools, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website www.meerkitchentool.com — whether you are browsing, creating an account, or placing an order — you agree to the collection and use of information in accordance with this policy.

If you have any questions or concerns, please contact us at meerkitchentools@gmail.com before using our website.

2. Who We Are

Meer Kitchen Tools Moti Bazar, Street Kharadian, Kocha Kashmiriyan, Opposite Masjid Kharadian, Wazirabad, Punjab 52000, Pakistan Phone / WhatsApp: 0325-1234333 Email: meerkitchentools@gmail.com Website: www.meerkitchentool.com

We are the data controller responsible for your personal information collected through this website.

3. What Information We Collect

We collect the following types of information when you use our website:

3.1 Information You Provide Directly

Full name — when registering an account or placing an order
Delivery address — city, area, and complete address for order delivery
Phone number — for order confirmation, delivery coordination, and WhatsApp communication
Email address — for order confirmation, account management, and customer support
Order details — products purchased, quantities, and transaction history

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on the website
Device information — mobile, desktop, or tablet
Referring website — how you found us (e.g. Google, Facebook)
Cookies and tracking data — see Section 7 for details

3.3 Information from Social Media & Third Parties

If you contact us via Facebook or Instagram, we may receive your public profile name and message.
If you interact with our Facebook Pixel (used for advertising), Facebook may share anonymised behaviour data with us.

4. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis
To process and fulfil your orders	Contractual necessity
To confirm orders via call, SMS, or WhatsApp	Contractual necessity
To coordinate delivery with courier partners	Contractual necessity
To manage your account and login	Contractual necessity
To respond to your queries and provide support	Legitimate interest
To send order updates and notifications	Contractual necessity
To improve our website and product offerings	Legitimate interest
To run targeted ads on Facebook and Instagram	Consent (via Pixel)
To comply with legal obligations	Legal obligation

We do not use your personal data for automated decision-making or profiling.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may share your information only in the following limited circumstances:

Courier & Delivery Partners — We share your name, phone number, and delivery address with our courier partners (e.g. TCS, Leopards, or other delivery services) solely for the purpose of delivering your order.
Payment Processors — If online payment is introduced, your payment information will be handled by a secure, PTA-compliant payment gateway. We do not store your card details.
Facebook / Meta — Through our Facebook Pixel integration, anonymised browsing and purchase data may be shared with Meta for advertising purposes. You can opt out via your Facebook ad settings.
Legal Authorities — We may disclose your information if required to do so by law, court order, or government authority in Pakistan.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Order information is retained for a minimum of 5 years for accounting, legal, and dispute resolution purposes.
Account information is retained as long as your account remains active. You may delete your account at any time by contacting us.
Marketing data (e.g. email list, if applicable) is retained until you unsubscribe or request removal.

7. Cookies Policy

Our website uses cookies — small text files stored on your device — to improve your browsing experience.

Types of cookies we use:

Essential Cookies — Required for the website to function. These include session cookies for your shopping cart and login. You cannot disable these.

Analytics Cookies — Help us understand how visitors use our website (pages visited, time spent). Used to improve site performance.

Marketing Cookies — Used by Facebook Pixel to track your activity and show you relevant ads on social media. You can opt out via your browser settings or Facebook privacy settings.

How to manage cookies:

You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our website, including your cart and checkout experience.

8. Your Rights

As a user of our website, you have the following rights regarding your personal data:

Right to Access — You can request a copy of the personal data we hold about you.
Right to Correction — You can ask us to correct any inaccurate or incomplete information.
Right to Deletion — You can request that we delete your personal data, subject to legal retention requirements.
Right to Withdraw Consent — Where we rely on your consent (e.g. marketing), you can withdraw it at any time.
Right to Complaint — You have the right to lodge a complaint with the relevant authority in Pakistan regarding data protection.

To exercise any of these rights, contact us at: Email: meerkitchentools@gmail.com WhatsApp: 0325-1234333

We will respond to your request within 7 business days.

9. Children’s Privacy

Our website and products are intended for adults and families. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their personal information, please contact us immediately at meerkitchentools@gmail.com and we will delete it promptly.

10. Security of Your Information

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it, including:

SSL encryption on our website (HTTPS)
Restricted access to personal data within our team
Secure storage of order and customer records

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites such as our Facebook page, Instagram profile, or courier tracking portals. We are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date at the top. Your continued use of our website after any changes means you accept the revised policy.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Hotline 24/7

Privacy Policy

Privacy Policy

1. Introduction

2. Who We Are

3. What Information We Collect

3.1 Information You Provide Directly

3.2 Information Collected Automatically

3.3 Information from Social Media & Third Parties

4. How We Use Your Information

5. How We Share Your Information

6. Data Retention

7. Cookies Policy

Types of cookies we use:

How to manage cookies:

8. Your Rights

9. Children’s Privacy

10. Security of Your Information

11. Third-Party Links

12. Changes to This Privacy Policy

13. Contact Us